While our universe is not purely mathematical, the business microcosm is. Nowadays, it is incredibly easy to determine something’s worth by looking up statistics on what people consider of value. Clients’ satisfaction comes in percentages, task accomplishment – in pie charts, impact – in line graphs, and so on. Optimal figures conclude how successful a project is.
Fundamentally, staying in the game is keeping up with numbers. To do this, companies use customer experience metrics to track performance levels. In many cases, high CX scores directly depend on timely quality checks.
CX measurement is more of an in-progress check-up. However, few are prepared just to wait and see what comes. ‘Que sera, sera’ is not viable for a successful venture. Since the competitive world of software can be somewhat unforgiving, it makes sense to prioritize quality as a preventive. And, in the end, there is a simple equation – the addition of quality assurance leads to better CX, whic...