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Chatbots have become a popular way to enhance customer support. There’s no need to go deep into the benefits. Customers don’t have to wait until a human assistant is available to get the answers they need. Meanwhile, companies can increase satisfaction rates, simultaneously reducing costs required for a customer support unit. But like it always happens with technologies, there’s one “but.” You need to make sure that a chatbot will be a decent alternative for a human assistant – an equivalent for one. The truth is, a bot can communicate with lots of customers simultaneously, but the value of this communication will depend on a number of tech aspects. In other words, you will need to build a smart chatbot that covers major user requests. And for this, you’ll need a well-thought-out business logic, accurate implementation, and thorough testing. In this article, I’ll focus on the latter – chatbot testing and quality assurance activities that will bring you closer to re...

This post is co-authored with Olha Hladka, a QA Engineer at QA Madness. Interviewing for a QA job position is always a two-step process. At first, an HR specialist checks whether your profile matches the described quality assurance job requirements and discusses work-related moments. After that, a tech specialist comes for a technical interview, where a candidate is to prove to fit the QA position requirements in practice. While QA roles, skills, and responsibilities are described in Software Testing Engineer’s job requirements, you won’t find a list of questions that help to prepare for a tech interview. So how should you prepare for it? Is there anything specific to repeat? As a rule, Junior specialists can expect the general questions, like “What's the difference bet...

Outsourcing services are not a new trendy type of collaboration anymore. Businesses have gotten used to delegating some of the activities, fully or partially. It is a wise and cost-efficient tactic or/and strategic decision. It has already become a usual thing to delegate HR, legal, accounting, financial, QA, and other business tasks to third-party companies. Outsourced software testing services are especially growing in demand. Why is that happening? The main reason is the demand for flawless application and website performance. And in this case, users dictate new standards for the “flawless,” adding to already tough competition on the IT market. As product development is always an investment, QA services should ensure the potential user would be satisfied with an end-product and the experience it delivers. That’s the cornerstone of success that drives project profitability. Earlier, we’ve discussed the ...