Functional Testing for Magento Support Agency

Industry

E-commerce

Country

Netherlands

Type of Service

Manual testing

Cooperation Type

By estimate

Project Type

Web testing

Test Coverage

Functional testing

Overview

SupportDesk is the leading organization specializing in delivering full-scale technical support for online stores running on Magento.

Challenge

The company has an in-house development team. However, they lack internal QA support. Therefore, the team needs independent software testing experts, to provide a third-party perspective on the project and give unbiased feedback on the software workflow.

Solution

  • Before starting the project, we suggested the areas to support. The whole QA process was divided into 3 parts so that the indicated software pieces were properly tested.
  • We devoted the first stage to functional testing. In such a way, our team analyzed the overall performance of an online store and detected functionality related conflicts in the code. After the errors were fixed, we ran one more scope of functional tests to ensure everything works correctly.
  • Via cross-browser testing, we checked the system runs such browsers Win, Google Chrome, Win, Edge, Win, Firefox, Mac, Safari and devices iPad Mini, iOS: 11.2, Safari, Samsung Galaxy Tab A, Android: 6.0.1, iPhone 8, iOS 11.2, Safari, Samsung Galaxy S7, Android: 7.0.1.
  • At the final stage, our QA experts conducted load testing to check software capacity and sustainability with traffic spikes.

Results

  • Our documentation and feedback helped the SupportDesk team understand the project more deeply, determine weak points, and fix them.
  • The results proved: the development team cannot be fully expert in a range of QA tests and it is better to have a trusted team of specialists for successful product release.
  • The testing approach of the QA team improved the overall product quality and provided a comprehensive analysis of software flow.

Let’s Start a New Project Together

QA Madness helps tech companies strengthen their in-house teams by staffing dedicated manual and automated testing experts.

Anastasiia Letychivska

Head of Growth

Book a call

Relevant Case Studies

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Ready to speed up the testing process?

Ready to speed up the testing process?