QA Strategy for the Custom Delivery Application
The company* develops a delivery application with a built-in chat for communication with the support service.
With the headquarters based in London, the company* offers ready-built platforms for app development, where no coding is required.
* We recognize the importance of protecting our clients’ privacy and follow the policies to maintain their confidentiality and security. That is why the company name will not be disclosed.
QA consulting was our prior task. We evaluated the software for vulnerabilities and defined further strategy to enhance quality via product analysis. That was the first time our client worked with the QA team.
Our engagement began with a QA consulting phase designed to give the client a clear picture of their current quality standing before any testing began.
The process included a product overview session with the development team to understand the platform’s architecture, core features, and release cadence. We then held a structured discussion to align on project goals, quality expectations, and the areas of highest risk.
Based on this analysis, we identified the major quality gaps — inconsistencies in UI behavior across devices, untested edge cases in the app-building flow, and the absence of a defined regression strategy. The output was a concrete list of recommendations and a manual QA plan tailored to the no-code platform’s specifics.
The plan defined the applicable test types — functional, UI, and compatibility testing — and outlined how each would be integrated into the team’s existing development workflow without disrupting delivery timelines.
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