The crisis has already impacted all the industries globally. To return to the previous scale and adjust to new market rules, businesses need to change some of their habits and usual working practices.
Having optimized the resources during quarantine, the companies now have to face diverse consequences. Everyone had to handle the crisis differently, particularly, due to the financial capacities. Some had to fire QA engineers, some suggested a leave of absence until the situation stabilizes, some, on the contrary, hired more. But eventually, the businesses need to recover momentum and adjust to the new business models required by the new consumer behavior.
At some point, tech companies will face a pent-up demand. It will cause the need for qualified specialists to become competitive again. Outsourcing allows you to do it quickly and efficiently.
Quality assurance is essential for tech businesses and start-ups that crawl out of recession and need a quick restart. People have been forced to digitize every sphere of their lives in due time. The software quality increased quickly to withstand the load. To stay competitive, you need to stick to the same high level. This task requires proper testing and a highly-functional team that can carry it out.
Who could have imagined, we managed to adjust every aspect of our lives to online communication! Work conferences, schools, doctor consultations, even theatres have gone online. If you were skeptical about outsourcing before, now you see that it is possible to set up remote work efficiently, especially if a partner company has enough/huge experience with this.
The economic crisis of 2008 was also followed by the growth of outsourcing. Interestingly, companies didn’t consider remote teams as a key cost-reduction strategy or an emergency action. This trend was generated from the need to create more flexible conditions and processes to be better prepared for the economic crises in the future. Along with the desire to reduce operating costs, entrepreneurs aimed to transform the processes, operate more effectively on the global level, acquire new skills, adopt technologies to stay competitive.
The list of major companies that adopted outsourcing strategies in 2009 include Apple Inc., Cisco Systems, and IBM. Yes, besides overseas manufacturing and support centers, they have outsourced software development tasks as well.
After the crisis, outsourcing is relevant more than ever. Besides the universal advantages, there is a big draw – quick and quality reboot. So what are the pros & cons of outsourcing in 2020?
Pros:
Cons:
As learned from our experience, some companies are willing to replace in-house teams by remote ones, some choose to do the opposite, and some apply a mixed model. Whether you need to build a QA process from scratch or extend your team, QA outsourcing is a way to do it.
There is a common belief that developers shouldn’t test. Well, it is not a myth or misconception.
We have already mentioned the pent-up demand, so let’s figure out how it works.
Businesses will have to be prepared for the gradually increasing demand. The demand for products will become higher compared to recent months. Businesses will get back to normal gradually and start with partial openings. There is a chance that you will simultaneously get new post-crisis projects, continue working on old projects that were on hold for a while, and the demand for remote software solutions will remain high.
Developers can write code and test when the workload in the company has become more moderate during quarantine. When the scope of work grows, perhaps it will become difficult to cover both development and testing tasks.
We offer clients two strategies for cooperation – an estimate and a dedicated team. If you choose an estimate, we allocate QA engineers who are currently available to work on your project (for 100 hours, for example). Very often, clients move from an estimate to the dedicated team strategy.
A dedicated team completely devotes themselves to your project. This is a perfect option in case:
We introduce the members of the team gradually. For example, if you need 10 QA specialists on your project, 2 or 3 of them are ready to join immediately. The team expands as new engineers are employed. There is also a QA manager in the team – a person who monitors the work and communicates with you the most.
The dedicated team is a way to pay more attention to critical business issues without employing more in-house QA specialists. The specific terms of cooperation, including team structure, amount of work, terms of payment, etc. are formalized by the Master Service Agreement.
The outsourcing market is very competitive. Finding a reliable remote team is even more difficult than managing it. Here is a short step-by-step guide on how to choose a software testing vendor.
Don’t rely solely on the Google search results list. Maybe some teams pay more attention to SEO and promotion than the quality of services they provide. To choose a reliable partner:
Matching schedules is one of the key concerns. If you aren’t certain whether it would be convenient to work with a team that isn’t located in your time zone, contact them to discuss the details.
Request a price list and discuss the company’s budget. Many vendors offer competitive rates, and it is better not to aim for the cheapest vendor. The cost depends on the cooperation models. Usually, it’s time & material basis (work by an estimate) or full-time resource basis (a dedicated team) we’ve already mentioned above.
The final price always depends on project complexity and business goals. Before the start, a QA vendor should provide an in-depth report based on the analysis of your product.
Outsourced teams have their own values, principles, and vision. To find out if they match yours, communicate with the QA team. It is okay to ask about their experience, successful testing cases, even checking the CVs. Here are some things to consider:
If everything sits well with you, discuss copyright protection. It is usually a Non-Disclosure Agreement (NDA) that outlines the confidential information both parties share.
Then comes the cooperation itself. Explain your goals, needs, and expectations to the team. Receive a unique QA approach based on the shared info. Get reports and quick fast-quality delivery of the expected.
Effective management is crucial for every team. Here are some basic principles to keep in mind if you want to build an efficient long-lasting relationship.
The efficiency of the team depends on the contract terms and ability of both sides to adopt the working processes quickly. Very often, companies that consider a shift to outsourcing are concerned about the discipline of a remote QA team. This is unnecessary. Of course, you don’t get to see those QA specialists in the office every day, but we do.
An outsourcing company doesn’t just assign a QA engineer to work on your project and then forgets about it. There is always a manager on our side who supervises big teams. If there are only a few QA engineers working on a project, a client can decide whether to assign an in-house manager or we will assign ours. Besides, discipline and personal leadership are among the most important requirements for every candidate we hire.
Many things have a more damaging effect on a project than distance – miscommunication, for example. This issue can arise even when QA specialists and developers are sitting in one room. Instead of “what if” concerns focus on what helps to create a productive working environment and ensure product growth.
Meeting in person may seem like a more reliable way to choose a partner. Nevertheless, now we all know that it is possible to manage a huge team remotely, to shift an entire school or a huge tech conference online, etc. Under these circumstances, the challenges of outsourcing don’t seem that scary.
QA Madness has been working remotely with clients all over the world for 12 years. It helped us to learn how to adjust to remote communication. The crisis has reminded once more about the significance of flexibility for tech companies. Unfortunately, it wasn’t a friendly reminder.
Whether you are struggling with the current issues or waiting for the time to implement all the new ideas you have come up with during quarantine, the tips below may help you to adjust to the new realities.
QA services are not the only niche that can work remotely. Software development, different kinds of consulting services, digital marketing agencies and many more businesses provide services remotely. When you opt for outsourcing, you let the professionals do their work, get a chance to focus on management, and often cut costs for an in-house team.
QA Madness can prove that outsourcing provides all those benefits mentioned before. Each project is unique, and we’ll be glad to provide you with more detailed information tailored to your needs. Just leave us a message and we’ll contact you to share more!
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