You can’t know if anything is wrong until a problem pops up. That’s what someone who is fine with an alright product might say. This article, however, is all about proactivity that guarantees a gem of a project. Today, we talk about software quality assurance audit.
Most likely, you already know what is a quality assurance audit. But if you need a refresher, let’s briefly review the QA audit’s meaning.
Software quality assurance audit is the assessment of QA activities and processes within a software development environment. It’s carried out to check their efficiency, productivity, compliance, etc. To answer the question “What is a QA audit?” very concisely – it’s evaluating how good your quality-related activities are.
If you feel like you need more info on this subject, feel free to check our page on software QA consulting and audit. But for now, we move to the things you’ll need to know to implement it successfully. We’ll begin by outlining how you can prepare and carry out your QA audit.
Start by clearly defining your goals. What do you want to achieve? Are you assessing compliance with specific standards, ensuring best practices, or evaluating software quality risks?
Define the boundaries of the QA audit. Will it cover a specific software module, an entire application, or multiple systems? Decide which aspects of quality you are auditing, such as functionality, performance, security, or usability.
Collect and review relevant documentation, including requirements, design documents, test plans, user manuals, etc. Understand the system’s architecture, process flows, and expected behaviors.
Create the QA audit checklist format. This includes determining the structure (e.g., checklist format, yes/no questions, rating scales) and the specific questions to ask in each audit area. Tailor the questions according to your objectives and scope.
Test the checklist in a pilot audit or sample scenario to ensure it captures all necessary information, is clear, and works effectively. Modify or refine questions that are ambiguous, redundant, or not adding value.
Organize the QA audit process by deciding who will be responsible for each task. Set clear timelines for completing the audit. Identify the audit team, and choose any tools or techniques you’ll need to gather and analyze data.
Execute the audit by using the prepared checklist. This involves interviews with stakeholders, reviewing documentation, inspecting code, and testing the system in real time for various quality attributes.
Analyze gathered data to identify non-compliance, risks, or quality issues. Compare the findings with the established objectives and quality benchmarks. Use tools (like checklists or matrices) to structure the analysis.
Document the audit results, including identified issues, observations, and any positive aspects. Provide detailed explanations of areas that don’t meet standards alongside evidence such as screenshots, logs, or metrics.
Based on the software quality assurance audit checklist’s findings, create a plan for addressing the identified troubles. This may involve fixing bugs, enhancing functionality, or improving testing processes.
Present the audit findings and proposed corrective actions to all relevant stakeholders. This can be done through formal reports, presentations, or meetings.
Implement the corrective actions outlined in the audit report.
After corrective actions have been implemented, monitor their effectiveness. Schedule follow-up audits or reviews to ensure that changes are working as expected and that no new issues have arisen.
Now that you’re familiar with the overall QA audit process, we’d like to return to the very first step – establishing your objectives. This is, with no exaggeration, an insanely important aspect. It’ll guide your entire evaluation.
First of all, depending on what you want to achieve with your QA audit, you’ll need to select the type of QA services. You have to know exactly what to expect from specialists holding the investigation.
Second, you’ll also need to determine the best way to proceed with the QA audit in terms of expertise.
Also called QA internal audit, this type of evaluation is run by your own team. Since it’s conducted by people familiar with your processes, it’s more flexible and can be done frequently.
At the same time, internal audits for quality assurance may have certain biases and need to rely solely on present expertise, which may be limited. Plus, it needs quite a bit of time and joint work from everyone involved.
This type of QA audit is run by a customer on a supplier or vendor. For example, if you outsource automated software testing services, you may check if your partner is up to industry (and your) standards. You can also hire someone else to do this for you.
Such a model can certainly advance the value of your project. But it may as well create conflicts of interest between you and the vendor. Also, you can only check the area which directly connects to your organization and nothing else.
An external audit is held by an independent party, such as a QA company. Your auditor isn’t connected to you in any way. It may be viewed as a disadvantage. But it’s actually a huge perk.
Third-party audits are objective. They’re unbiased and offer greater credibility. Plus, they’re commonly required for certifications like ISO 9001 or industry-specific regulations. This means they possess greater expertise and diverse skills.
Each of the above options has distinct benefits and drawbacks. So, when choosing to hire a dedicated QA team or letting your own crew run the investigation, consider three things:
And if you settle on working with external QA resources, be sure to review their certification and confidentiality clauses.
ISO/IEC 25010 is an international standard that defines a framework for software quality evaluation. Why are we bringing it up? It can serve as a superb benchmark and guide for your QA audits. Specifically, this standard offers aspects that you should assess to get a holistic view of your quality processes.
Here, we’ll outline the core ISO/IEC categories you’ll need to investigate. We’ve also added fundamentals to should include in your internal audit quality assurance checklist.
By asking the above questions about your product, you can easily pinpoint the areas where your QA processes might be lacking.
Now, we need to talk about a few things without which any QA audit would be pointless. Specifically, there are five aspects that can make or break your quality assurance evaluation.
Quality assurance audits aren’t like taking a yes/no test. You can’t just ask, “Is something good enough?” You’ll have to think about:
To answer all that, get to the root cause of troubles, and meaningfully enhance your project, you’ll need to do quite a lot (as is evident from the first section). So, to make sure your hard work doesn’t go to waste, you’ll need effective planning.
The whats, whys, and hows of the QA audit aren’t technicalities. They’re the backbone of the procedure. And how much effort you put into this will determine the result.
Gathering data is one thing. Extracting useful insights from it is something else entirely. So, instead of going off of arbitrary metrics, determine the following:
Insightful analytics will be a treasure cove of opportunities for your business. They’ll also help you make better, data-driven decisions. To simplify your work with data, it’s handy to use QA audit software.
It’s not a specific type of app that will take care of everything. Quality assurance audit software can include test management, automated testing, reporting tools, etc. All of them carry some information about your project, such as test cases or error rates.
There’s a reason companies pay more and more attention to soft skills. Whether it’s a QA audit, everyday work, or a team meeting, productive communication carries countless benefits. In our case, it’ll help you:
Overall, make sure your team is aware of everything going on during the evaluation. Encourage them to share their perspectives and insights. And foster a culture where discussions are viewed as an asset.
Specialists holding a quality assurance audit must have precise expertise. They need to be able to evaluate both the technical aspects of the software and the processes behind them.
This means your team should have a blend of tech and management skills. Thus, before running a QA audit, you should review your crew’s ability to do so effectively. Otherwise, you’ll just be spending time mimicking something useful instead of actually doing so.
QA audits often reveal areas that require improvement. And if you’re not ready for the work that comes after, well, you don’t need the “before” either. Something you should remember is that audits don’t exactly end after you conduct the evaluation itself.
You’ll also have to work with what you’ve found, devise a plan on how to resolve a particular issue, implement it, and monitor what happens after. It’s a lot of effort and resources. Although it’s definitely worth it, you’ll have to be ready for the aftermath, so to speak.
To sum it up, make sure you have what you need for a valuable QA audit and keep your future steps in mind.
Lastly, here’s a more general example of a QA audit checklist. It looks very simple, as checklists do. But keep in mind that a lot is going on behind every yes/no mark. It’s like a brief contents section that overviews a 500-page novel.
The “Comments” section is reserved for observations, whether good or bad. You can add brief notes, like specific details or action items needed to address issues. Alternatively, you can link entire documents with exhaustive explanations. Just don’t prioritize them over prompt action.
Item | Criteria | Status (Yes/No) | Comments |
Quality Assurance Plan | Exists and is up to date | ||
Test Plans | Clearly defined and aligned with project requirements | ||
Test Cases | Comprehensive and cover all functional requirements | ||
Defect Logs | Complete and categorized effectively | ||
Release Notes | Available and include all relevant information |
Item | Criteria | Status (Yes/No) | Comments |
Development Methodology | Adherence to defined processes (Agile, Waterfall) | ||
Test Execution Processes | Followed as per the plan | ||
Review Processes | Peer reviews conducted for requirements and design | ||
Change Management | Changes are documented and communicated |
Item | Criteria | Status (Yes/No) | Comments |
Coverage Metrics | Adequate coverage of all requirements | ||
Defect Density | Within acceptable limits for the project | ||
Test Execution Results | Pass/fail rates documented and analyzed |
Item | Criteria | Status (Yes/No) | Comments |
Load Testing Results | Meets performance benchmarks | ||
Stress Testing Results | Application performs under peak loads | ||
Response Times | Documented and within acceptable limits |
Item | Criteria | Status (Yes/No) | Comments |
Adherence to Standards | Compliance with ISO/IEC 25010 or relevant standards | ||
Regulatory Compliance | Meets necessary regulations |
Item | Criteria | Status (Yes/No) | Comments |
Skill Assessments | Team members have the necessary skills | ||
Resource Allocation | Adequate tools and environments for testing |
Item | Criteria | Status (Yes/No) | Comments |
Stakeholder Involvement | Engaged throughout the QA process | ||
Feedback Mechanisms | Effective loops for feedback established |
Item | Criteria | Status (Yes/No) | Comments |
Risk Identification | Risks are documented and assessed | ||
Contingency Planning | Plans exist for potential quality issues |
Item | Criteria | Status (Yes/No) | Comments |
Lessons Learned | Documented from past projects | ||
Audit Follow-up Actions | Implementation of corrective actions from previous audits |
Item | Criteria | Status (Yes/No) | Comments |
Test Automation Coverage | Adequate automation in place | ||
Tool Utilization | Tools effectively support testing and defect management |
To finalize this article, take our team’s piece of advice. Don’t focus on the box-checking part of the QA audit. Use it as an opportunity to push for improvements. Ask tough questions and set higher standards. And if you need help with transforming your quality assessments into value drivers – our experts are here to help.
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