CTO at BRKFST
Jon Lopinot
Manual Software Testing Services
The QA Madness team always estimates software from an end user’s perspective so you can spend less time on customer support
Clients
Our specialists become full-fledged members of the clients’ teams soon after they join the projects. Each QA expert is as dedicated to your goals as you are. Our average retention on the QA software testing project is 3.5 years. Many clients have been working with our dedicated QA experts far more than that, and many choose to return with their new projects.
What is Manual Testing?
Manual QA testing, also known as manual software testing or manual quality assurance testing, is crucial in software development. Testers inspect applications manually, identifying defects and ensuring the software meets requirements. It involves various techniques such as exploratory testing, regression testing, and usability testing to assess the software’s performance, functionality, and user experience. Manual QA testers play a vital role in validating software behavior, providing valuable feedback to developers, and ensuring the overall quality and reliability of the product.
Types of Manual Testing Services
Testing – manual testing, in particular – explores various aspects of the product’s functionality and performance. From functional and UI to acceptance and regression, we seek the ultimate combination of manual QA testing activities that will work best specifically for your software. Here are a few types of manual testing you’ll need to pinpoint bugs in new features, ensure consistent performance across different devices, and validate readiness for production.
Manual functional testing of software focuses on revealing whether the software works as intended. Its objectives are to verify that a system functions as specified in the requirements and detect deviations. It examines features, user interactions, data input and output, business logic, error handling, and other functionality-related aspects. These checks are spread across all levels, including integration, system, and acceptance.
Short for User Interface Testing, it evaluates the frontend part of the application – in other words, the user interface. This type of testing aims to identify issues related to visual appearance, layout, and responsiveness. The goal of a QA engineer is to ensure that buttons, menus, forms, and other interactive components function correctly and enable an intuitive experience. Additionally, UI testing involves checking for consistency in styling, color schemes, and font usage.
QA engineers need to check software separately for each specific target locale or region. The objective is to ensure that the product can effectively accommodate and respond to the linguistic, cultural, and regional requirements of the intended audience. UI testing covers, among other things, translation accuracy, date and time formats, adherence to local regulations, and custom regional settings.
QA engineers validate whether the software meets the acceptance criteria defined earlier, usually during test planning. In other words, the specialists need to confirm that the product meets the expectations of stakeholders and is ready for release and real-world usage. Thus, acceptance testing serves as the final verification before the software is released into the production environment.
It’s essential to ensure that software works correctly across various environments, platforms, browsers, and devices. That’s the goal of compatibility testing, during which QA engineers review a product under different configurations. It is critical for reaching a broader user base, enhancing user satisfaction, and maintaining the integrity of the software's functionality in various real-world scenarios.
It is a dynamic and flexible testing approach where QA engineers interact with the software without relying on scripted earlier test cases or checklists. Instead, they employ creativity, intuition, and domain knowledge to uncover defects and potential issues. They create test scenarios and cases on the go based on immediate observations and insights. Thus, exploratory testing can only be manual.
Its primary objective is identifying defects in the interfaces and interactions between components. This step is essential for ensuring the robustness and reliability of the entire software system. QA engineers can catch data mismatches, communication errors, functional inconsistencies, etc. Integration testing reveals defects early in the development, preventing more severe and expensive issues.
This testing type allows the team to identify unintended side effects or issues triggered by code modifications. As a product evolves, new features are added, and the existing ones are modified, there’s a risk that these changes may unintentionally impact other parts of the system. So, regression testing helps maintain the overall stability and reliability of the application throughout its development lifecycle.
Let’s Start a New Project Together
QA Madness helps tech companies strengthen their in-house teams by staffing dedicated manual and automated testing experts.
When to Use Manual Testing
Manual testing of software is applied where human touch is indispensable. There are scenarios where it is more efficient than automated testing or is the only reasonable option at all. Knowing when to use manual testing in software allows teams to build a comprehensive strategy, revealing the maximum potential of manual QA. So, what are the cases where QA manual software testing services work best?
Early Testing
It’s best to introduce quality assurance at the early stages of development. At this time, there isn’t much stable functionality yet. Both features and requirements can change. Thus, manual quality assurance testing is efficient in terms of time and cost.Small Projects
Even in the smallest projects, there’s a certain degree of change and scaling. Nevertheless, if the software is designed to have minimal functionality to serve as a spot-on solution for one specific problem, there’s no need for automated QA.Changing Requirements
The necessity to change requirements arises from time to time. When dealing with dynamic projects with continually changing requirements, you must adjust the testing procedures accordingly. It’s much better to do with software manual testing.Specific Feedback
Developers often need more detailed feedback than autotest reports offer to detect what causes errors. Manual testing feedback is more comprehensive here. Moreover, there are software functions that require subjective validation – user-friendliness, for example.Impossible to Automate
Some types of testing are manual only. Here, a QA manual expert relies on their domain knowledge, experience, and gut feeling instead of the pre-written documentation. This allows for finding bugs where the team expects to encounter them the least.Irrational to Automate
In some cases, automation is too complicated and expensive, while software features are easy to check manually. It is logical to stick to a manual-only approach in such cases. Automation for the sake of chasing trends is never a good idea for a business.Advantages of Manual Testing
There’s an ongoing debate regarding software testing: manual vs automation. The latter has many advantages, but human expertise is essential to meet the dynamic challenges of software development. Manual QA engineers can add precision, bring in the perspective only a human can see, and communicate subjective ideas regarding improvements that work excellently for quality improvement. Don’t neglect the features that are central to the manual testing in QA.
Suitability
There are aspects and scenarios where automation doesn’t work well or makes no sense. Among other things, these include checking the software’s logic, screen actions, CAPTCHA, and various visual elements.
Simplicity
It is easier to create and maintain documentation that covers manual testing. Changes and updates are a usual story, especially for young projects. With automation, rework is more complicated and expensive.
Precision
Manual testing closely mimics the real-user behavior of mobile, web, and other apps. It can handle cases that are difficult to reproduce with automation and leaves enough room for spontaneous scenarios and bug discovery.
Accuracy
With manual testing, you can get more accurate results and detailed feedback on the software interface and user experience. Software’s feel, convenience, and the emotions it causes during the interaction play the central role here.
Speed
Manual testing is a quick way to reproduce bugs reported by software users. Even if the test case covering this problem is automated later, the first attempt to reproduce it and the following change-related tests can only be manual.
Efficiency
Manual testing is more efficient for small and short-term projects that don’t plan to scale much. As a rule, using various types of manual testing provides enough feedback on quality and fits well within the timelines and budget.
Expertise
Manual quality assurance testing by QA Madness covers a variety of industries and software technologies. The team has a strong focus on detail and a commitment to quality. It brings forth a nuanced understanding of the unique challenges your product may encounter. On top of that, we have a large bank of physical devices to cover a sufficient user audience.
Platforms
- WEB APP TESTING
- MOBILE APPLICATION TESTING
- DESKTOP APPLICATION TESTING
- API/SDK TESTING
- WEARABLES TESTING
- ERP/CRM TESTING
Why Choose QA Madness as a Software Testing Company
Our team has vast experience with different types of software and business domains. We can offer a blend of expertise, technology, and talent to suit your demand perfectly. We understand the value of quality, its effect on business performance, and the role of each team member in it. We don’t just run tests to find the defects. Our service package includes clear communication, detailed reporting, complete immersion in all your processes, and proactiveness.
Competence
We offer a full set of manual QA testing services aligned with ISO and ISTQB standards. The QA specialists have experience with various platforms, technologies, software types, and projects from diverse industries.
Talent
Our team comprises 81% of Middle and Senior QA Engineers. Each has undergone a rigorous check during hiring. Each possesses a solid understanding of testing theory and practice, along with the necessary soft skills.
Customization
We always select QA specialists based on the type of project, its tech stack, and the industry. You can request an ISTQB-certified expert, a part-time QA engineer, a dedicated team, etc., and be sure to get what you need.
Cooperation
We assure a swift start within one to three days, attention to detail, and timely, accurate testing results. There are also plenty of engagement models to choose from to match your current demand and easily scale in the future.
Efficiency
Our manual software testing services deliver the outcomes you seek via customized expert selection, valuable insights, and deadline commitment. And as clients report, QA Madness provides excellent value for money.
Reliability
The security and integrity of your QA workflow are paramount. We prioritize client privacy and intellectual property. The team adheres to security norms and standards, with a specialized focus on software cybersecurity.
Our Featured QA & Testing Projects
Quality Assurance Setup and Testing for Mobile Gaming & NFT Platform
The client was looking for a QA engineer with experience in mobile testing and knowledge of the gaming industry. They had a new and custom platform and needed to set up the QA process from scratch: define the coverage, prepare documentation, and integrate testing into the workflow.
QA Process Setup and Testing for the Meeting Platform
The product was live, but the QA process was chaotic – without a clear flow or software testing specialists involved. The client sought an external audit and process setup so that other team members wouldn’t have to test the platform and severe defects wouldn’t slip to production.
Quick QA Team Scaling for Supply Chain Software Company
The company needed to expand its QA department rapidly during hypergrowth. They had high standards regarding the candidate requirements and an extensive list of responsibilities for the new team members. The main challenge was getting the right expertise while scaling quickly and smoothly.
Full-time QA Support for the Marketing Platform Providear
The QA team joined a few months into the development. The platform was new and developed from scratch. Thus, it required thorough analysis at all test levels and vast coverage. The team worked under frequently changing requirements and needed to adjust the testing strategy accordingly.
Testing Process Setup for the Cancer Research Software
The client develops innovative desktop software products in the healthcare domain. The QA engineers tested two of their projects – software that operates the laboratory devices. The company needed vast test coverage and consistent documentation standardized by their rules.
Testing of the Cloud-Based E-Commerce Solution
The company created a shipping storefront solution – a custom product that hasn’t been tested yet. The scope of tasks for QA engineers, in addition to running tests, included close analysis and the creation of a detailed functional checklist that would suit the first and subsequent test iteration.
Let’s Start a New Project Together
QA Madness helps tech companies strengthen their in-house teams by staffing dedicated manual and automated testing experts.
Manual Testing Process
Each project is unique, and so is each manual testing process process. But despite the necessary adjustments, there’s a set order of activities that makes up QA manual testing. All software products go through the five phases.
PLANNING
Planning is the foundation of our manual software testing services.
It includes defining objectives, scope, and timelines, resource allocation, and describing it all in the corresponding document – test plan. The goal of planning is to establish a framework for the following testing activities and ensure they align with other teams’ work, the project goals, and the client’s expectations.
Planning involves a close analysis of project requirements. It is necessary to determine sufficient coverage and set realistic timelines. It also accounts for product and process-related risks. During planning, the QA team prepares a strategic roadmap – a software testing manual for this project – to guarantee stability and flexibility along the way.
DESIGN
QA engineers develop test scenarios, cases, and checklists.
The QA specialists are already familiar with the product, requirements, and roadmap. Based on this, they create more “software testing manuals” – detailed instructions on what to test in the form of test cases and checklists. They also prepare test data and gather requirements for the testing environments.
The purpose of the design phase is to set the stage for effective test execution. It’s critical to have scenarios and infrastructure that suit specifically the project in question. This phase of manual testing QA focuses on creating conditions that authentically mirror real-world usage to generate accurate feedback.
IMPLEMENTATION
The implementation stage marks the start of test execution.
QA engineers follow the instructions in the test cases or checklist prepared during earlier stages. Their task is identifying defects – any deviations from expected behavior described in the project documentation. The results of quality assurance manual testing are gathered in detailed bug reports.
Interaction with the software makes up the essence of the implementation stage. QA specialists provide valuable insights into the product’s functionality and performance under real-world usage conditions. In addition to reporting apparent malfunctions, QA experts can share other suggestions for quality improvement.
STABILIZATION
During stabilization, the team works on defect resolution.
The focus shifts to refining the software and enhancing its stability and reliability. It involves debugging, retesting, and ensuring that the software meets the set quality standards. Stabilization prepares the product for launch. It also sets the stage for test automation.
At this stage, QA engineers focus primarily on change-related testing. Besides verifying the recent fixes, it’s necessary to ensure that code iterations didn’t affect other functionality, which is a frequent case. Finally, QA experts also verify that the software meets acceptance criteria and is ready for release.
DELIVERY
The software is ready to go live and reach real users.
The well-developed and thoroughly tested software is presented to stakeholders. This phase also includes comprehensive reporting on the testing process and results. QA engineers share final recommendations on quality. These are the last steps of preparation for the official release that is about to happen.
QA experts provide clients with a seamlessly functioning software product that meets their expectations and is ready for deployment. The Delivery phase completes the manual testing process. If the team works in sprints, the new version of the software for manual testing appears very few weeks, and the cycle starts over again.
Clients About Us
“QA Madness has established a smooth workflow through effective communication. The team is trustworthy, efficient, and hardworking.”
“Thanks to QA Madness’s efforts, we are able to resolve technical issues and keep our platforms optimized and bug-free.”
CEO at Dexter Agency
Marc Uitterhoeve
“QA Madness was seriously professional. They listened to our needs and gave us the kind of work we expected. As a result of their efforts, we can locate a bug in the test environment, which prevents issues from entering production. I would recommend them, 100%.”
COO at Bitbull Srl
Alessandro Ronchi
"They’ve always been very professional, prompt, and available when we needed them. We’ve never had any issues or needed to go back and teach them how to meet our standards."
VP at Isadora Agency
Alex Mathias
"QA Madness has significantly reduced the number of bugs and issues in our final products. They’ve also improved our internal processes."
Co-founder of Wezz E-Commerce
Jordi Dekker
"QA Madness generated extensive feedback that developers normally can’t see. We could never have gained this insight without their thorough functionality testing services. I appreciated how quickly they conducted testing despite the high volume of work it entails."
CEO at SupportDesk
Wouter Den Otter
"They are an extremely valuable part of our extended team, and I couldn’t ask for more from a project management standpoint. QA Madness team is extremely professional when it comes to sticking to estimates, scopes, and quotes."
Co-founder of Above The Fray Design, Inc.
Noah Oken-Berg
FAQ
QA Madness manual testing engineers answer the most common questions about manual QA testing services - from what manual QA means and when to use it over automation, to how to choose a manual testing company, whether it works for startups, and how manual and automated testing combine.
What does manual QA mean, and how is it different from automated testing?
Manual QA (manual quality assurance) is the practice of QA engineers interacting directly with software to evaluate functionality, usability, and behavior – without automated scripts. Unlike automated testing, which executes pre-written code against stable functionality, manual QA applies human judgment to exploratory scenarios, UX assessment, and edge cases without clear pass/fail criteria. Manual testing is the foundation of every QA engagement – automation extends it, but cannot replace it for new features, changing requirements, or subjective quality evaluation.
How do I choose the right manual testing company?
When evaluating manual testing companies, look for four things: engineer seniority (what percentage are Middle or Senior level), ISTQB certification, domain experience in your industry, and how quickly they can onboard. QA Madness has 81% Middle and Senior specialists, ISTQB-certified engineers available on request, 10+ years of experience across e-commerce, healthcare, fintech, and SaaS, and a 1-3 day project start time – with a 4.9 G2 rating and 3.5-year average client retention.
Is QA Madness a good fit for a startup that needs both manual and automated testing?
Yes. QA Madness works with startups at all stages – from early products with minimal stable functionality (where manual-only testing is the right approach) through to scaling products ready for automation. The engagement model is flexible: you can start with one manual QA engineer, add automation once stable functionality exists, and scale the team up or down without long-term contracts. Onboarding takes 1-3 days, which matches fast startup release cycles.
When should a software company use manual testing instead of automation?
Manual testing is the right choice when: requirements are still changing and test scripts would need constant rewriting, the feature requires subjective evaluation (UX, accessibility, visual design), the project is small enough that automation setup costs exceed the time saved, or the testing scenario involves exploratory discovery where human intuition finds bugs automation would miss. Automation makes sense for stable, repetitive regression checks – manual QA covers everything else and always comes first.
Can manual and automated testing be combined in a single engagement?
Yes – and this is the recommended approach for most software products. Manual testing covers new features, exploratory scenarios, and UX validation. Automated testing handles regression suites, smoke tests, and repetitive checks across builds. QA Madness provides both through a single engagement – manual QA engineers lay the foundation, and automation is layered in once functionality is stable and test cases are repeatable. You can start manual-only and add automation incrementally.
What does a manual testing services agency actually deliver?
A manual testing services agency provides external QA engineers who test your software directly – evaluating functionality, UI, compatibility, localization, regression, and acceptance criteria without automated scripts. QA Madness delivers structured test cases and checklists, detailed bug reports with reproduction steps, change-related testing (retesting and regression) after developer fixes, and release readiness assessment. Engineers integrate into your existing workflow using your tools – Jira, Slack, GitHub – and report directly to your team.
Do you provide manual testing services for software companies in the USA?
Yes. QA Madness provides manual software testing services to software companies globally, including the United States. Engagements are fully remote, with engineers operating across 6 global technical offices and integrated into your team’s workflow and time zone coverage. Project start time is 1-3 days. All documentation, communication, and reporting are in English, and engineers work directly within your toolchain without requiring separate project management overhead.